Job Description
Description
Location- Stamford, CT (3-4 days onsite)
Need sponsorship now or in the future? Please mention while submitting
- Scope:
- Vendor System Admin:
- Installation & Setup: Deployment and configuration
- System Upgrades – Execute software upgrades, apply patches to maintain production stability
- Ongoing Support – Monitor system performance, Provide technical assistance , and coordinate with vendors for advanced troubleshooting
- Security & Access Management – Implement and manage user roles, permissions, and security protocols
- Performance Monitoring & Optimization – Continuously evaluate Vendor’s performance and optimize configurations for better efficiency
- Data Backup & Recovery – Establish and maintain backup strategies to ensure data integrity and swift recovery in case of failures.
- Documentation & Knowledge Sharing – Maintain comprehensive documentation of system configurations, changes, and troubleshooting procedures.
- Vendor Technical Relationship:
- Vendor Contact Mapping: Maintain a directory of key vendor technical and support contacts, including roles, responsibilities, and availability.
- Escalation Framework: Understand and document the vendor's escalation matrix, including SLAs, escalation timeframes, and contact paths for issue resolution.
- SLA Monitoring: Regularly review vendor performance against agreed Service Level Agreements (SLAs) and report on compliance or deviations.
- Change Coordination: Coordinate planned changes (patches, upgrades, configuration changes) with vendor teams to ensure alignment with internal change management processes.
- Incident Postmortem Reviews: Participate in root cause analysis and post-incident reviews with the vendor to prevent recurrence and improve support efficiency.
- Roadmap Awareness: Stay informed about the vendor's product roadmap, planned deprecations, and upcoming features to prepare internal systems accordingly.
- Level 1 Enterprise Application Support:
- Broker File Monitoring: Monitoring and working with Brokers on File delays
- Operating System Basic monitoring: Space, CPU, Memory utilization
- Database Basic Monitoring: Space, Query delays, Indexes, Reorg
- Job & Process Monitoring: Monitor scheduled application jobs and batch processes, identify failures or delays.
- User Access Requests: Handle basic application user access requests, permission changes, and related inquiries per defined procedures.
- In general, below are the required skills, but for now Geneva experience will be of great value:
- Terraform Scripting – Experience with Infrastructure as Code (IaC) to automate deployments
- Linux Administration – Strong knowledge of Linux-based environments
- AWS Knowledge – Proficiency in managing cloud-based infrastructure
- SQL Server – Experience in database administration and query optimization
- Windows Install/Config & Maintenance – Hands-on experience in Windows system administration
- Security Updates & Backups – Ability to implement security patches and backup solution
Requirements
- In general, below are the required skills, but for now Geneva experience will be of great value:
- Terraform Scripting – Experience with Infrastructure as Code (IaC) to automate deployments
- Linux Administration – Strong knowledge of Linux-based environments
- AWS Knowledge – Proficiency in managing cloud-based infrastructure
- SQL Server – Experience in database administration and query optimization
- Windows Install/Config & Maintenance – Hands-on experience in Windows system administration
- Security Updates & Backups – Ability to implement security patches and backup solution
Apply Now
Apply Now