Graphic Mapping Associate

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Vivid Seats is a leading online ticket marketplace committed to connecting fans with live events. The Graphic Mapping Associate plays a critical role in driving conversion by creating detailed interactive seating charts that enhance user experience and influence purchase decisions.

Responsibilities

Build detailed interactive seating charts to influence customer confidence and purchase decisions
Leverage tools such as Adobe Creative Suite to develop visually compelling, web-ready graphics
Monitor industry trends and event updates to adapt seating visuals and event information accordingly
Manage standard-complexity interactive maps independently after 90 days
Apply critical thinking to research live event details and ensure mapping accuracy
Respond to seller emails and support Customer Service agents with mapping questions
Identify recurring trends in mapping tasks and contribute ideas to improve team processes and efficiency

Skills

Bachelor's degree with a focus in Graphic Design preferred
Proficiency in Adobe Illustrator (vector-based precision work required); working knowledge of Photoshop
Internship or 1 year of experience working in a professional setting
Basic understanding of scripting within Illustrator or interest in process automation
Experience producing high volumes of detail-oriented work in fast-paced environments where accuracy and turnaround time impact customer experience or revenue
Strong organizational skills with ability to manage multiple concurrent priorities
Experience reviewing and reconciling multiple sources of information to ensure consistency and correctness
Comfort collaborating cross-functionally and responding to internal stakeholder inquiries
Familiarity with Excel for organizing and validating structured data
Interest in live events, sports, or entertainment

Benefits

Competitive compensation
Bonus incentives
FLEX PTO
Mental health days
Medical, dental, and vision insurance
401K matching
Monthly credits and discounts for attending live events
Remote work
Snack allowances
A variety of additional workplace perks

Company Overview

Vivid Seats operates as an online ticket marketplace that connects fans with event ticket sellers. It was founded in 2001, and is headquartered in Chicago, Illinois, USA, with a workforce of 501-1000 employees. Its website is http://www.vividseats.com.

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