Job Description
- Job Description:
- Serve as the initial point of contact for patients seeking home healthcare services
- Manage a wide variety of inbound calls from quick, straightforward questions to more complex service requests
- Utilize multiple applications and a dual monitor setup to ensure that patients receive the care, supplies, equipment, and support they need
- Check the status of service requests
- Submit initial requests for items like wheelchairs, wound care, diabetic supplies, etc.
- Work an 8-hour shift with a scheduled 30-minute lunch break and scheduled breaks throughout the day
- Requirements:
- High School Diploma or GED
- Minimum 2 years of customer service experience in a call center environment
- 1 year working in healthcare with medical terminology
- Proficient with navigating dual monitors and multiple applications
- Type at a speed of 30 WPM with ability to perform data entry while actively listening
- Competence in tasks like clicking, troubleshooting, opening a browser, bookmarking sites, and navigating with back/forward buttons
- Basic skills in Microsoft Office including Word, Excel, Outlook, and Teams for communication and scheduling meetings
- A passing score on the SHL Customer Service Phone Simulation Assessment is required
- Benefits:
- Medical
- Dental
- Vision
- 401(k) with company match
- HSA employer contributions
- Dependent Care FSA employer contribution
- Paid Time Off
- Personal/Sick Time
- Paid Parental Leave
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