Job Description
- Job Description:
- Provide exceptional support to end users of the Empower loan origination system
- Assist users with day-to-day Empower-related issues, ensuring timely resolution and a seamless user experience
- Addresses customer support calls for Empower related problems, providing call resolution
- Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem
- Credential setup and modifications for users in Empower System
- Research, resolve these inquiries related to loan level issues.
- Requirements:
- Associate’s degree/Vocational or Technical School Preferred in computer science, computer information systems or equivalent years of experience
- Empower/ICE support related experience preferred
- Ability to support Windows and Apple systems
- Experience utilizing remote control software to troubleshoot and resolve Empower support issues
- Ability to work within all levels of the organization
- Strong interpersonal and communication skills
- Excellent troubleshooting and problem-solving skills
- Ability to prioritize tasks in a fast-moving environment
- Benefits:
- Competitive salary
- Full benefits package
- Potential for a performance-based bonus
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