Job Description
Job title: Help Desk Support - Inter in Richmond, VA at Artech Information Systems
Company: Artech Information Systems
Job description: Job Description: *hybrid with physical attendance onsite 3 days per week (Tuesday through Thursday) in Richmond, VA is the top preference...otherwise, candidates not local to Richmond but interested in working remotely 100% of the time (and adhering to standard EST work hours) will be considered (just not preferred)**no rate flexibility**POSSIBILITY (no guarantee) to extend**POSSIBILITY (no guarantee) to convert *Service Desk AgentResponsibilities:
Help users complete provisioning and onboarding technology set-up
Provide application support through remote access tools to resolve internal end user issues
Top notch customer focused support
Utilize ServiceNow as the ticketing tool to track and escalate tickets for end users
Monitor and respond quickly and effectively to calls received to the *** Onboarding team
Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware
Remotely access and support end user machines to achieve first call resolution
Utilize Service Now as the ticketing tool to track and escalate tickets for end users
Excellent written and verbal communication skillsBasic Qualifications:
High School Diploma, GED, equivalent certification or military experience
At least 1 year of remote help desk support experience
Fluent in English
Mac Integration Basics Certificate or 1 + year of equivalent Mac support experience
Windows 10 Certificate or 1+ years of equivalent Windows OS support experience
High School Diploma or equivalent IT certifications/speciality
At least 2 years of experience with remote or in person help desk support for Virtual Machines, PCs, and Macs
1+ year of experience with IT ticketing platforms (ex. ServiceNow)Preferred Qualifications:
Bachelor's Degree
Associates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience
ITIL Certification
2+ years of remote help desk support experience
1+ years of experience with Active Directory services integration
1+ years of experience with Google suite applications
1+ years of experience in MDM solution (Airwatch)
ITIL certification or A+ certification
Mac Integration Basics Certificate or 2+ years of equivalent Mac support experience
Windows 10 Certificate or 2+ years of equivalent Windows OS support experience
Reason For Request:
Expected salary:
Location: Richmond, VA
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