Job Description
- Description:
- Providing professional high quality customer support for Cornelis Networks products.
- Taking technical ownership of user reported issues, driving diagnosis and resolution in a professional and timely manner.
- Managing incoming customer support issues (via emails, portal postings, or phone calls), escalating, when necessary, based on documented procedures, periodically supporting off-hours “on-call” support activities.
- Partnering cross-functionally across all levels of the corporation, working with other technical staff to identify and resolve issues.
- Supporting OEMs and/or system integrators with new cluster installation and acceptance, providing remote or on-site support as needed.
- Proactively ensuring customer readiness for updates; understanding changes and their impacts on customers; providing input for materials and documentation supporting these upgrades or early use of new capabilities.
- Actively participating and advocating for customers during the planning and sustaining periods of our product lifecycle.
- Requirements:
- 5 + Years’ experience programming with C, C++, Perl, Python, and/or Fortran, as well as knowledge of Linux scripting.
- 5 + Years’ experience system troubleshooting and network configuration and troubleshooting.
- Strong analytical skills and interpersonal and verbal and written communication skills.
- A demonstrated ability to work across geographies, time zones, companies, and organizations.
- English language proficiency.
- Ability to travel to Cornelis Network’s headquarters for periodic meetings and training, as well as to partner/customer locations up to 25% (typical) to 50% (peak, e.g., at product launches or during key customer installation and acceptance periods).
Benefits:
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