Job Description
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
- This role involves working on the DIRECTV Digital Services Team as a summer intern, focusing on transforming customer service experiences.
- Ideate and deliver digital first experiences that seamlessly integrate into an omni-channel ecosystem.
- Collaborate with product managers, customer care, IT, finance, and marketing to translate customer needs into initiatives that promote customer success and business efficiency.
- Define the opportunity and measures of success for identified concepts and partner with technology teams to develop them.
- Prioritize and construct business cases that secure funding.
- Manage product roadmaps by optimizing customer and business value.
- Define solutions and features via Epic and Capability level user stories to clearly articulate expectations to delivery teams.
- Develop strategies and quantify the competitive performance of the organization's operations and/or markets.
- Evaluate the potential impact of changes and report out forecasts that affect the industry.
- Qualifications
- MBA
- Experience in digital product management (e.g., web, virtual assistance, app, social messaging, asynchronous/synchronous chat, IVR, etc.)
- Proficient in translating business strategy and analysis into consumer-facing digital products.
- Ability to prepare and present business cases for new products/services.
- Demonstrated ability to lead, influence, and persuade others.
- Strong interpersonal and communication skills (oral, written, and presentation).
- Demonstrated experience in financial analysis, competitive analysis, and predictive modeling.
- Track record of working cross-functionally to deliver large scale initiatives.
- Solid technical background with understanding and/or experience in software development and web technologies.
- Ability to work in a fast-paced, ambiguous, process-lit environment with a continuous focus on customer experience and delivering business results.
- Requirements
- Demonstrated experience with full product life cycle management.
- Working knowledge of customer journey mapping techniques.
- Proficient in Google Analytics, Jira Align, Scaled Agile Framework, PowerBI, Quantum Metric.
- Working knowledge of voice of the customer (VoC) survey applications (Qualtrics, Medallia, etc.).
- Proficient in building executive level presentations in Microsoft PowerPoint.
- Benefits
- 10-week remote internship (This is a remote position that can be located anywhere in the United States.)
- Start Dates: June 1, 2026 – August 7, 2026, or June 15, 2026 – August 21, 2026
- Must have full U.S. work authorization now and in the future.
- This position can earn $20 - $28 per hour, depending on education level (Undergrad $20 per hour; Grad $28 per hour).
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