Job Description
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Role Description
We are seeking highly organized and customer-focused Commercial Auto Claims Adjusters to join our team in support of rideshare-focused auto physical damage claims. In this role, you'll manage claims involving commercial auto ride share exposures including driver and third-party incidents unique to the rideshare ecosystem. You’ll interact directly with rideshare drivers and affected third parties, ensuring a smooth, empathetic, and timely resolution of claims.
This role is ideal for someone experienced in the rideshare who can balance high-volume claims with top-tier customer service. You’ll also be instrumental in helping us refine our claims processes and tools for this unique line of business by collaborating with our product and engineering teams.
- Qualifications
- Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org.
- Experience in commercial auto ride share claims a plus.
- Passionate claim professional who cares about the customer and their experience.
- Empathetic. You exercise empathy and patience towards everyone you interact with.
- Sense of urgency - at all times. That does not mean working at all hours.
- Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured’s best interest.
- Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.
- Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.
- Anti-status quo. You don’t just wish things were done differently, you action on it.
- Communicative. (we'd love to know what this means to you)
- And did we mention, you have a sense of humor. Claims are hard enough as it is.
- Requirements
- Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
- Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
- Minimum of
3 years
- of experience on point and concentrated in Ride Share APD claims adjusting, ideally with:
- First-party comp & collision
- Third-party property damage and bodily injury
- Total loss and liability investigations
- Experience with Ride Share (or TNC/Livery) is required.
- Willing to obtain all licenses within 60 days, including completing state required testing
- Knowledge of state regulations, policy provisions, and standard operating procedures
- Commercial experience preferred
- Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures
- Curious and motivated by problem solving and questioning the status quo
- Desire to engage in learning opportunities and continuous professional development
- Willingness to travel for client and claims needs
- Benefits
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
- Generous family leave policy
- Work from anywhere to facilitate your work life balance paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun
- Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
- Additionally, we will
- Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
- Work toward reducing and eliminating all the administrative work from an adjuster role
- Foster a culture of empathy, transparency, and empowerment in a remote-first environment
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
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