Job Description
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Role Description
- As Associate Director of Experience Design, you will lead multidisciplinary design projects from experience definition through execution. Your tasks will include:
- Framing opportunities with clients
- Structuring and running research activities
- Planning and facilitating collaborative workshops driving concept explorations
- Prototyping the future of our client’s products and services
- Overseeing the creation of high fidelity design solutions
- Guiding your team and others in communicating complex concepts in written, diagrammatic and visual formats
- Supporting product and engineering teams in bringing digital products and services to market by translating strategies into actionable outcomes
Travel for team and client meetings is required, typically up to 15%.
- Responsibilities:
- Define and design multi-channel digital solutions with different disciplines in a highly collaborative environment
- Partner closely with clients, serving as an internal champion to ensure our work meets their needs and also serving as an advisor to further their business aspirations through design
- Lead multidisciplinary teams through complex projects
- Plan, conduct, and interpret primary and secondary research to inform the user interaction and visual direction of a product or service
- Collaborate on and influence the different stages of a digital product
- Plan and host collaborative workshops and work sessions with internal and external teams
- Lead teams in the creation of experience or product design artifacts
- Mentor and/or manage others in the experience design discipline
- Impact Method through common missions that create a diverse organization
- Practice responsible design (accessible and inclusive)
- Foster a culture of curiosity across design, product and technology
- Qualifications
- Demonstrated success in defining, creating, and launching digital products and services
- 7+ years experience in design research, digital strategy, digital product design and/or service design
- 1+ year team management experience either in HR capacity or project team leadership
- Undergraduate and/or Masters Degree in Design, Human Factors, Engineering or equivalent professional experience
- Effective time management skills to balance project schedule with fast-paced deadlines
- Excellent verbal/written communication and presentation skills
- Ability to collaborate with Technologists as it pertains to developing digital products
- Benefits
- Continuing education opportunities
- Flexible PTO and work-from-home policies
- 401K matching
- Health, Dental and Vision benefits, starting on day 1
- Company lunches, company outings, along with a lot of snacks
- Health and wellness programs
- Other location specific perks (just ask!)
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