Job Description
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves working as a Remote Collections Representative, where you will be responsible for: • Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts • Providing thorough, efficient, and accurate account updates on computer files for each call made or received • Counseling delinquent consumers to assist in finding funds to meet their payment obligations • Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties • Complying with and staying up-to-date on all TSI policies and procedures • Maintaining knowledge of functional areas, company policies, and procedures • Performing other duties as assigned by management Qualifications • High School diploma or equivalent • Access to high-speed internet required • FDCPA knowledge preferred • Professional phone etiquette and solid negotiating skills • Positive attitude and strong customer service aptitude • Ability to problem solve and multitask • Willingness to maintain confidentiality • Ability to remain in a stationary position 95% of the time • Ability to exchange accurate information effectively over the phone Requirements • Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols • Frequently required to sit, stand, walk, talk, hear, bend and reach • Ability to reach with hands and arms • Occasionally lift and/or move up to 20lbs with or without accommodation • Ability to stand for long periods of time with or without accommodation • The minimum internet speed requirements for remote work are as follows: • Broadband internet connection (No DSL, or Dial Up) • Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) • Speed Test Results: 25 mbps download, 20 mbps upload Benefits • Work from home • Paid training • Team-oriented work environment • Growth opportunity • Generous bonus opportunity • Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays Apply tot his job