Job Description
Role Description
- As a Call Center Agent - Travel Benefits at Conduent, you’ll have an opportunity to work in customer service. You will be surrounded by a culture that recognizes each person’s contributions. Each day, you’ll feel challenged and know you are making a difference in the lives of millions.
- Responsible for managing inbound calls throughout your entire shift
- Effectively utilize multiple tools and more than ten systems to accurately and efficiently assist travelers
- Handle emails and process requests while multitasking in a fast-paced environment
- De-escalating challenging calls
- Collaborating with the team
- Supporting side projects that showcase leadership and drive continuous improvement
- Qualifications
- Must be a Delta retiree who has experience with Deltamatic
- Have a High School Diploma, or equivalent
- Be able to successfully pass a criminal background check
- Must have strong customer service mindset with clear, professional communication and the ability to follow instructions accurately
- Must have the ability to navigate multiple systems and priorities while quickly learning new processes in a fast-paced environment
- Must have exceptional attention to detail with a collaborative approach to achieving shared team goals
- Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
- Must have the ability to connect with an ethernet cable to a modem/router
- Live in one of the following states: AL, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY
- Benefits
- Paid Training
- Career Growth Opportunities
- Full Benefit Options
- Great Work Environment
- The chance to make a real impact on the travel experience
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