Job Description
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
- The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child support and the services it provides via inbound calls.
- Address and research customer inquiries and provide appropriate and accurate information.
- Respond to telephone inquiries and concerns using approved procedures and guidelines.
- Answer questions on various issues such as child support payments history and account histories.
- Reset personal identification of callers unable to self-serve in the Interactive Voice Response system.
- Gather information, research/resolves inquiries, and appropriately document customer calls.
- Read and interpret documents on file.
- Understand and retain a large amount of information.
- Respond professionally to escalate calls, should they arise.
- Communicate appropriate options for resolution promptly.
- Review customer needs and inform customers of services and resources available to them.
- Qualifications
- High School diploma or GED
- 2 years of high-volume call center or Customer Service experience
- Computer system experience with data entry, database documentation knowledge
- Typing speed of 30 WPM
- Two screens/monitors are required
- Requirements
- Having your own equipment (PC); Mac is not compatible
- Internet speed must be at least 400 Mbps
- Device specifications:
- Processor: Intel Core i5 or higher; AMD Ryzen 5 5000 or higher
- Laptop or Desktop, 14” screen or higher required (External 20” or higher recommended)
- Running Windows 10 OS 64 bit
- Memory (RAM) requirements: minimum of 8 GB, recommended 16 GB
- Ethernet cable, 50 feet or longer
- Benefits
- Paid Training
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- Full Benefit Options from the start
Apply Now
Apply Now