Job Description
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description
This position serves as a technical member of the client team, ensuring timely and accurate service delivery as a liaison between assigned client(s), client team members, and IT staff. • Collaborates with internal and external stakeholders to create best-in-class solutions that integrate technology, information, and business processes. • Matches appropriate technology solutions to business needs.
• Identifies, plans, develops, implements, and maintains business systems solutions that support client operational needs. • Maintains current understanding of client file layouts, relationships, & logic and how they operate in MedImpact business applications. • Provides technical consultation to the client team and related internal stakeholders. • Writes detailed descriptions of user needs, program functions, and steps required to develop or modify business systems. • Translates requirements into business, system & functional requirements and partners with IT Developers in translating requirements into design specifications.
• Develops queries to research, gather data and identify solutions. • Performs various types of analysis related to business and system changes/enhancements (gap, impact, risk etc.). • Actively participates in the creation and monitoring of service and trouble requests from creation to implementation. • Creates and maintains related documentation/material pertinent to identified changes, such as work, data or process flows, analytical reports, decision support structures, use cases, as well as business rules, report design/mock-bolthires, etc.
• Ensures that the systems section of the client MedManual is current and properly documented. • Creates and maintains project plans including task identification, prioritization, and sequencing of project tasks, test plans, and user acceptance testing. • Participates in developing and executing communication and training plans relevant to implemented changes. • Utilizes planning, prioritizing, and organizational skills to ensure timely deliverables, high levels of quality, and efficient use of resources to achieve reporting timeliness and accuracy.
• Maintains commitment to operational goals in the face of obstacles. • Collaborates and cultivates positive relationships with internal and external customers through delivery of sustainable, measurable, accurate, reliable, and timely results that meet or exceed customer expectations. • Promptly responds to service failures, resolves issues, and escalates concerns as appropriate. • Promotes continuous improvement by ensuring adherence to quality principles. • Seeks out and actively participates in business initiatives that contribute to service excellence.
• Actively participates in continued professional development to stay up to date on the latest technical and information management enhancements and data management best practices. Qualifications • Bachelor's degree from four-year college or university and three (3) to five (5) years of related experience required in Pharmacy Benefit Management (PBM), Pharmacy, Managed Healthcare or similar role; or an equivalent combination of education and experience. • Strong proficiency with MS Office / Word, PowerPoint, Excel, Visio and Outlook to create complex documents, manage schedules, and analyze data.
• Business user of multiple software applications/processing systems. • Working knowledge of key business applications such as SQL coding, Oracle forms, Golden 32, MedOptimize, Visio, knowledgeable of UNIX operating systems. • Ability to effectively balance a high volume of work and a variety of tasks; ability to prioritize urgent issues effectively. • Strong analytic, verbal and written communication skills. • Detail-oriented with high degree of accuracy and organizational skills. • Able to effectively work as a team player as well as independently.
• Excellent investigative, problem resolution, judgment and decision-making skills required. • Excellent presentation and consultative skills, working with internal and external clients at various levels in the organization. Requirements • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. • Ability Apply tot his job