Job Description
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Role Description
- This role involves developing confident COBRA Specialists, strengthening operational accuracy, and ensuring clients and participants receive consistent, high-quality support. This role blends training leadership, quality oversight, and hands-on collaboration in a fast-moving, purpose-driven environment.
- Lead onboarding and ongoing development of COBRA Specialists through structured training, progress tracking, and readiness validation.
- Conduct regular quality audits, identify trends, and partner with leadership to drive continuous improvement.
- Translate regulatory and procedural updates into clear documentation and targeted training sessions.
- Maintain and enhance the COBRA procedure platform to ensure accuracy and usability.
- Prepare and distribute audit insights and monthly quality reports to support coaching and workflow decisions.
- Collaborate closely with the Senior COBRA Trainer/QA Coordinator and Team Leader to meet training and quality goals.
- Support special projects and, as needed, manage a limited block of COBRA accounts.
- Contribute reliably to daily workflow with professionalism and accountability.
- Qualifications
- Minimum of 2 years of experience in COBRA administration, benefits eligibility, or related health benefits operations.
- Strong knowledge of COBRA regulations and working familiarity with HIPAA requirements.
- Ability to train, coach, and communicate complex information clearly.
- High attention to detail with strong auditing and analytical skills.
- Proficiency with Windows-based systems and Microsoft Word and Excel.
- High school diploma or GED required.
- Requirements
- Experience in training, quality assurance, or mentoring roles.
- COBRA certification or willingness to complete certification within the first six months.
- Experience in a regulated, service-focused environment.
- Associate or bachelor’s degree in a related field.
- If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
- Benefits
- Hourly rate of 20 - 30 USD / hourly, depending on relevant factors, including experience and geographic location.
- Eligible to participate in an annual bonus plan.
- Comprehensive range of health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
- 401(k), company paid life insurance, tuition reimbursement.
- A minimum of 18 days of paid time off per year and paid holidays.
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