Job Description
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Role Description
- Please note this role is open to Cigna Group retirees only. This role supports a busy 24/7 clinical call center, responding to a wide variety of incoming calls from patients, clinicians, referral sources, and hospitals. The team provides support for chronic therapies, including Home Infusion Therapy, and handles after-hour calls for all divisions of Accredo Health Group Specialty Pharmacies.
- Triage incoming calls from patients, clinicians, hospitals, and other sources. Intervene to address life-threatening medication interruptions.
- Guide patients, caregivers, and clinicians through assessment of potential disruptions in medication administration, including pump malfunction, central line problems, and patient error.
- Troubleshoot issues with infusion devices, answer infusion access questions, and provide therapy support.
- Coordinate communication between patients, caregivers, pharmacists, nurses, hospital staff, and physicians.
- Ensure timely provision of products and supplies.
- Contact appropriate personnel as needed and document transactions in patients’ electronic charts.
- Maintain up-to-date knowledge of all services, products, and resources provided by Accredo, incorporating new product and service information.
- Identify trends and needs within the scope of customer/client contact.
- Qualifications
- Registered Nurse (RN) with multistate license in good standing, with ability to obtain licensure in all 50 states.
- Valid RN license in state of primary residence.
- Bachelor of Nursing degree (BSN) preferred.
- Minimum of 5 years of relevant RN experience in critical care or home infusion.
- Ability to work the shifts listed above.
- Proficiency with Microsoft Office software (Word, Excel, PowerPoint).
- Understanding of legal and regulatory issues.
- Ability to compile data and statistics.
- Strong customer service focus and ability to counsel patients.
- Ability to develop and maintain a cross-section of networks.
- Strong oral and written communication and organizational skills.
Company Description
Accredo, Evernorth Health Services' specialty pharmacy, serves patients with complex and chronic health conditions, including cancer, hepatitis C, HIV, bleeding disorders, and multiple sclerosis.
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
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