Job Description
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves managing new client intakes during after-hours. • Answer evening calls, emails, and messages from prospective clients and support coordinators • Conduct Housing Supports and DDD intakes via phone or Zoom • Enter data into Therap, HMIS, or intake tracking systems • Verify Medicaid (NJ FamilyCare) coverage and MCO (Aetna, Horizon, Wellpoint, UHC, Fidelis) • Prepare intake documentation for Prior Authorization and Billing teams • Maintain confidentiality and ensure HIPAA compliance Qualifications • Experience in healthcare, social services, or community-based programs preferred • Knowledge of NJ Medicaid, DDD, or housing-related supports is a plus • Strong communication and documentation skills • Self-motivated, dependable, and able to work independently • Tech-friendly (Therap, Acuity, Google Workspace) • Prior experience in Medicaid, DDD, or human services intake strongly preferred • Detail-oriented with excellent written and verbal communication • Comfortable with data entry and client tracking systems (Therap, HMIS, Excel) • Able to maintain confidentiality and follow HIPAA guidelines • High school diploma or associate’s degree minimum Company Description Apply tot his job