Job Description
Role Description
This field-based role is responsible for the execution of US Cardiac Rhythm Management (CRM) field inventory strategies and initiatives to achieve Service, Inventory, Scrap, Obsolescence, Gains and Losses (SOGL) and Freight goals. This position acts as a district liaison for inventory topics between field-based employees (Sales Reps, Clinical Specialist, District Managers)/ Customers and the internal team (Global Supply Chain, Distribution, Customer Care, Marketing, Logistics, and IT) while reporting directly into the US CRM Field Inventory Analyst organization.
This individual must be analytical, results-oriented, and highly organized with the ability to multi-task and have a readiness to adapt to changing field and departmental needs. The field inventory team will receive cross-training for the cardiovascular clinical specialist role and can transition to this cardiovascular clinical role as part of the standard career path.
- Responsibilities include:
- Field Inventory Management
- Daily engagement with multiple internal and external business partners to coordinate inventory strategies.
- Support inventory repositioning for emergent case needs, filling orders from the field, short date management, stagnant inventory management, cycle count completion, and correction of inventory accuracy issues.
- Partner with field-based District Service Managers, Clinical Specialists, Sales Reps, and District Managers to ensure the right product is in the right place at the right time.
- Coordinate and execute Phase-In and Phase-Out activities for product launches.
- Mobilize inventory for supply constraints within the assigned district.
- Collaborate with internal teams to accelerate shared business objectives focused on mobilizing inventory.
- Build credibility, trust, and respect from internal and external customers.
- Review and analyze data and proactively elevate issues; partner with stakeholders to drive action appropriately.
- Take initiative by identifying opportunities/issues and developing business cases and alternatives.
- Communicate and facilitate the execution of inventory management initiatives with sales teams.
- Account Consignment Inventory Management
- Proactively monitor and maintain inventory levels at customer accounts.
- Conduct cycle counts of inventory at customer accounts as needed.
- Ensure expired and short-dated units are identified, segregated, returned, and swapped out for longer-dated units.
- Assist with resolving discrepant inventory levels at customer accounts.
- Educate customers on inventory management requirements.
- Maintain effective relationships with Customer Care Supply Chain and Customer service operations.
- Assist sales field with obtaining signed Consignment Agreements (CA) and Inventory Schedules (IS).
- Other Job Duties
- Provide regular on-call support for evenings and weekends when critical business needs arise.
- Remote position that travels locally regularly including additional overnight or occasional flight travel.
- Understand and adhere to FDA Regulations, quality and training requirements, SOPs, and Work Instructions.
- Stay current on internal training requirements and product knowledge.
- Proactively propose ideas for process improvement and take action to drive completion.
- Meet deadlines and drive results; proactively communicate and reset expectations when timelines are not achievable.
- Able to work flexible schedule as business needs dictate.
- Qualifications
- Bachelor’s degree required.
- Minimum of 2 years of relevant experience, or advanced degree with 0 years of experience.
- Requirements
- High aptitude for problem solving and troubleshooting.
- Excellent communication, interpersonal, and customer service skills.
- Experience with inventory management within supply chain or distribution environment.
- Self-motivated; can work with minimal supervision remotely traveling to key customers.
- Ability to participate in numerous tasks and work multiple projects in a fast-paced environment.
- Systems knowledge: Microsoft Excel, PowerPoint, Word, Visio, Salesforce, mStar.
- Ability to travel overnight on short notice as needed.
- Interest and desire to grow into a clinical field-based role.
- Six Sigma Yellow, Green, or Black Belt Certification.
- APICS CPIM/CSCP Certification.
- Strong analytical and problem-solving skills.
- Demonstrated negotiation/influence management skills.
- Demonstrated ability to communicate effectively and professionally (written and verbal).
- Strong organizational and multi-tasking skills; highly flexible to changing business needs.
- Proven ability to produce consistent, detail-oriented, high-quality work.
- Ability to make sound decisions and drive action independently.
- Ability to execute logically, calmly, and efficiently in a chaotic and stressful environment.
- Strong knowledge and understanding of supply chain-related regulatory requirements.
- Experience working in a regulated environment—ideally the medical device industry.
- Proactively drives results.
- Benefits
- Competitive Salary and flexible Benefits Package.
- Health, Dental, and vision insurance.
- Health Savings Account.
- Healthcare Flexible Spending Account.
- Life insurance.
- Long-term disability leave.
- Dependent daycare spending account.
- Tuition assistance/reimbursement.
- Incentive plans, 401(k) plan plus employer contribution and match.
- Short-term disability.
- Paid time off.
- Paid holidays.
- Employee Stock Purchase Plan.
- Employee Assistance Program.
- Non-qualified Retirement Plan Supplement.
- Capital Accumulation Plan (available to Vice Presidents and above).
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