Job Description
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Role Description
- As a audio/video interpreter for Fuzhou/Cantonese in LSA’s network of Independently Contracted Interpreters, you are responsible for handling audio calls on demand and facilitating language communication for the Limited English Proficient (LEP) community in a variety of settings, including medical, legal, and customer service.
- Provide effective audio remote interpreting
- Answer inbound calls in a timely manner
- Provide superior customer service
- Adhere to Code of Professional Conduct, including maintaining strict standards of confidentiality
- Adhere to all policies and procedures, including professional interpretation protocols and industry specific best practices
- Complete training(s) and participate in ongoing Quality Assurance monitoring
- Qualifications
- Full fluency in both English and Fuzhou and Cantonese
- Technology proficient (web-based platforms, email, Microsoft Word)
- Landline phone access for sound quality
- An interpreting space that is quiet, secure, and free from outside noises
- 2+ years of professional interpreting experience preferred
- Industry specific certifications/trainings preferred (CMI, CCHI, etc.)
- Proof of 40+ hour medical interpreting training preferred (ex: Bridging the Gap, Cross-Cultural, etc.)
Company Description
LSA is passionate about what we do, which is helping people thrive in an increasingly global environment!
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