Job Description
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re looking for a passionate IT Support Associate to ensure that our clinical teams, administrators, and corporate staff have the IT support they need to perform their jobs efficiently. • Deliver exceptional IT support to One Medical employees. • Serve as the first point of contact for One Medical users, documenting support calls and resolutions using our ticketing system. • Respond to and troubleshoot support IT requests via phone, chat and ticketing system, ensuring timely and efficient support. • Collaborate with a dedicated IT support team to diagnose and resolve technical issues. • Provide remote support to employees, ensuring all incidents are addressed in a professional, timely and efficient manner. • Install and configure hardware/software issues across Windows, macOS and Chrome OS environments. • Observe and ensure compliance with security and system configuration standards as well as HIPAA regulations. • Contribute to and maintain the IT knowledge base, ensuring documentation is accurate and up to date. • Assist in workflow improvements. • Adherence to shift schedules and timeliness are key requirements. • Willingness to work flexible shifts and scheduling, weekends, and holidays. • Must be willing and able to occasionally come to Amazon corporate sites with 24 hours notice. Qualifications • 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience • High school or equivalent • Experience troubleshooting integrated and interdependent computer systems • Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals Requirements • CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications • Experience in a dynamic environment with a high degree of customer service Benefits • Our compensation reflects the cost of labor across several US geographic markets. • The base pay for this position ranges from $44,000/year in our lowest geographic market up to $91,800/year in our highest geographic market. • Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. • Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Apply tot his job