Job Description
Role Description
- This role involves supporting a telehealth and care management program in a structured, high-volume outreach environment.
- Conduct high-volume outbound and inbound patient calls during scheduled shift
- Schedule Annual Wellness Visits and care management appointments
- Provide professional patient education regarding preventive services
- Meet daily outreach and scheduling performance targets
- Perform medication reconciliation with patients
- Update medical histories, allergies, and preventive care gaps
- Collect and document patient-reported vitals when applicable
- Prepare charts for provider review
- Ensure accurate documentation within the EHR
- Support care coordination and follow-up activities
- Maintain HIPAA compliance at all times
- Accurately document all patient interactions in the EHR
- Escalate clinical concerns to supervising providers as appropriate
- Qualifications
- Medical Assistant certification or equivalent healthcare experience required
- Prior experience in a medical office, primary care, or care coordination setting
- Prior call center experience strongly preferred
- Familiarity with Epic, NextGen, or similar EHR systems preferred
- Experience working with Medicare populations preferred
- Requirements
- Comfort making 50–80 patient calls per shift
- Strong phone presence and ability to engage Medicare-aged patients
- Ability to work efficiently in a fast-paced, structured environment
- Excellent multitasking and documentation skills
- Professionalism and resilience when handling objections or voicemail-heavy outreach
- Benefits
- Compensation: $16–$18 per hour (based on experience)
Company Description
This is not an in-clinic position. The work is conducted remotely and requires strong communication skills, efficiency, and comfort working within defined performance metrics.
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