Job Description
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Role Description
- As the On-call Crisis Hotline Counselor is a critical role within the Houston Area Women’s Center that provides real-time support to clients in immediate need. The On-call Crisis Hotline Counselor conducts intakes and assessments to provide a full spectrum of services in collaboration with programs across the agency. The On-call Crisis Hotline Counselor is responsible for:
- Conducting crisis intervention
- Providing emotional support
- Conducting danger assessments
- Creating safety plans
- Coordinating shelter placement
- Providing information and referral to domestic and sexual violence survivors through two 24-hour crisis hotlines
- Qualifications
- High School diploma or equivalent
- Actively enrolled in college with a major in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration
- Bachelor's degree in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration, strongly preferred
- A minimum of 6 months of experience in social services, customer service, or call-center setting
- Proficiency in Microsoft Office (Word, Excel, Outlook, Teams)
- Computer savvy and able to learn new applications and technologies quickly
- Bilingual in both English and Spanish, able to read, speak, and write both languages fluently, strongly preferred
- Texas driver’s license with a good driving record; reliable transportation; ability to travel to off-site locations utilizing personal transportation
- Requirements
- Provide crisis intervention, emotional support, information & referral, education, support, and advocacy to survivors of domestic and sexual violence
- Conduct danger assessments with survivors and create safety plans based on each client’s individual case and needs
- Provide shelter screenings and coordination of shelter placement and emergency transportation of clients
- Make CPS and APS reports as required and needed
- Keep accurate client and hotline/chat data/records for monthly reports
- Communicate with program and on-call staff including Supervisors, Crisis Response Advocates, and community partners
- Communicate with HAWC’s answering service to relay and respond to messages
- Communicate with leadership and other Hotline staff on the team regarding case management and other issues
- Attend mandatory monthly meetings and training with the Hotline & Crisis Intervention Services Coordinator, All Department Staff Meetings, and/or meet as assigned
- Other duties/projects may be assigned
- Benefits
- Hourly Rate: $17.02 hourly
- Pay schedule: semi-monthly
- Employee Assistance Program
Company Description
Imagine a place where your talent can make a meaningful difference in people’s lives. Working at Houston Area Women’s Center gives you a rewarding experience in which our diverse team of employees work together as part of the empowerment of a survivor’s life and at the same time part of a much larger mission. We are committed to doing the work and challenging each other to be an organization in which everyone is respected and heard. Every day we continue to embed diversity, inclusion, belonging, and equity in everything we do as we provide service to survivors of domestic and sexual violence.
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