Job Description
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Role Description
- We are seeking a proactive and detail-oriented Administrative Coordinator to support Dual Brands Operations & Training and Dine Brands Company Operations. This remote role acts as a central support hub, reporting to the Director of Training and supporting the Vice President of Operations and Director of Operations for Dual Brands. The ideal candidate will manage high-volume logistics, financial tracking, and onboarding for both internal and external training teams.
- Travel & Logistics Coordination:
- Manage end-to-end travel logistics for NRO Trainers and MITs, including booking airfare, hotels, and rental cars, while ensuring adherence to company travel policies.
- Onboarding & Contractor Management:
- Facilitate the setup of external contract trainers with third-party payroll vendors.
- Coordinate with internal payroll and AP teams to set up internal company-operated restaurant team members on temporary NRO assignments for payroll and expense reimbursement.
- Tracking & Operational Documentation:
- Maintain and update real-time tracking and reporting for Managers In Training (MITs) for Company Operations and project training milestones for New Restaurant Openings.
- Create and maintain project assets, trackers, and checklists using project management software (strong preference for Smartsheet).
- Maintain organized digital filing systems for all NRO project documents and ensure team-wide access to current training materials.
- Ensure data accuracy for contractor status, travel logistics, and expense tracking.
- Financial Administration:
- Execute invoice coding and processing; maintain meticulous expense tracking to ensure all NRO-related invoices are received and accounted for.
- Meeting & Events:
- Schedule calls and complex meetings across multiple time zones.
- Assist with meeting agendas and notes and source venues through vendor partners for in-person sessions.
- Procurement:
- Manage the ordering and delivery of essential materials and supplies required for successful new restaurant openings.
- Administrative Support:
- Manage calendars for senior leadership as needed.
- Qualifications
- 3+ years of administrative or coordination experience; experience in hospitality or a multi-unit franchise environment is preferred.
- Bachelor’s degree in Business, Communications, or a related field, or equivalent professional experience.
- Requirements
- Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) is required.
- Expertise in leveraging Smartsheet as a tracking and project management tool is strongly preferred.
- Proven ability to manage high-volume travel and scheduling logistics with high attention to detail.
- Strong verbal and written skills with the ability to triage inquiries and interact with stakeholders at all levels.
- Must have the flexibility to work non-traditional hours, including nights and/or weekends, based on business needs and restaurant opening timelines.
- Ability to work effectively in a remote, fast-paced environment and meet critical deadlines.
- Benefits
- Target Salary range $65k-$75k depending on experience.
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