Job Description
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Role Description
MDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose—where your efforts help people in need and support causes you care deeply about? As a Communication Specialist at MDS Communications, you won’t just make calls—you’ll make a difference.
- As an MDS Communication Specialist you will:
- Receive in-depth training.
- Be assigned to one of four MDS “Teams” that calls on behalf of a set of MDS clients.
- Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds between calls.
- Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients.
- Secure financial gifts from donors and prospective donors on behalf of our clients.
- Maintain minimum fundraising and productivity metrics.
- Qualifications
- 1 year or more of successful outbound telemarketing experience
- Dedicated wired internet connection
- A quiet place to work at home free from normal household interruptions
- Basic computer skills.
- A commitment and enthusiasm to the charitable and non-profit causes we represent.
- A willingness to learn.
- Persistence
- Benefits
- $15-$16 per hour for 40 hours shifts (depending on schedule).
- Participation in our performance bonus program (MDS paid $635,000 in bonuses in 2024, equating to over $12,000 per week). Top performers consistently earn $8-$10+ in hourly bonus on top of the wages mentioned above.
- Paid break time.
- Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums.
- Paid time off.
- The opportunity to transition to working from home after you have established yourself in the call center.
- The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of $1k-$10k donors for our clients. MDS seeks to promote from within whenever possible.
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