Job Description
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Role Description
- As a Patient Navigation Specialist, you will coordinate the logistics and communication needed to ensure successful sample collection and testing for patients enrolled in our surveillance program. This role focuses on direct patient support, scheduling mobile blood draws, and working closely with phlebotomy vendors and internal systems.
- Serve as the main point of contact for patients requiring mobile blood draws.
- Coordinate scheduling between patients and mobile phlebotomy vendors.
- Monitor and update case statuses in Salesforce to reflect current progress (e.g., kit shipped, appointment scheduled, sample received).
- Reach out to patients to collect missing information or reschedule as needed. Provide exceptional service and guidance to patients throughout the testing process.
- Escalate clinical questions or unusual case issues to the appropriate internal contact.
- Maintain detailed and timely case notes in Salesforce.
- Provide backup support to the Senior Patient Navigation Specialist when needed (e.g. inbox coverage, TRF routing, or special communications).
- Adhere to all internal privacy and compliance policies, including HIPAA.
- Qualifications
- High school diploma or equivalent degree is required.
- Proficiency with SalesForce or a similar CRM platform.
- Strong written and verbal communication skills.
- Highly organized with excellent attention to detail and time management skills.
- Comfortable working in a fast-paced environment and adapting to new tools and processes.
- Previous experience in a client-facing, administrative, or operations support role.
- Familiarity with tools or platforms that integrate with SalesForce.
- Requirements
- Compliance with Health Insurance Portability and Accountability Act (HIPAA) and all policies and standards at Naveris.
- Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse.
- Required to complete HIPAA training when joining the company.
- Benefits
- Competitive compensation.
- Work/life balance.
- Remote work opportunities.
Company Description
Naveris, a biotech startup based near Boston, MA, is looking for a Patient Navigation Specialist team member to help us develop our next great product for patients at risk of developing viral cancers. Our flagship test, NavDx, is a breakthrough blood-based DNA test for HPV cancers, clinically proven and already trusted by hundreds of physicians and institutions across the U.S.
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