Job Description
Role Description
The Pharmacy Communication Technician (PCT) assists the Pharmacist by adding and updating patient information to the pharmacy’s files. The PCT must be detail-oriented to keep prescription and patient information on the appropriate platforms.
- Supervisory Responsibilities:
- This position has no direct supervisory responsibilities.
- Essential Duties and Responsibilities:
- Receives inbound calls from providers and patients.
- Answers questions in a professional and accurate manner.
- Forwards calls and work to the appropriate departments.
- Inputs information about patient prescriptions into record-keeping programs.
- Ensures all records are accurate and collaborates with pharmacist to ensure all information is correct.
- Spot checks for errors and discrepancies in data and follows procedure to investigate and correct information.
- Performs duties and responsibilities according to the philosophy and standards of SelectRx, including conveying courtesy, respect, enthusiasm, and positive attitudes in work situations with clients, peers, and visitors.
- Maintains client and associate confidentiality.
- Responsible for understanding all applicable policies and procedures of the department necessary to perform essential job functions as well as the employee handbook.
- Performs other duties as assigned.
- Qualifications
- Detail oriented and proven accuracy.
- Efficient and accurate typing skills.
- Aptitude to develop partnerships with teams within the department and across the company.
- Ability to use multiple software programs to review patient profiles and process medication orders.
- Enters and retrieves data from the various operating systems employed for prescription processing, drug ordering, and packaging.
- High degree of interpersonal and organizational skills.
- Proficiency in reading, writing, and speaking English is required.
- Requirements
- Pharmacy Technician Certification required.
- Indiana and Pennsylvania State Pharmacy Technician license required.
- Physical Requirements
- Work is performed indoors with potential for exposure to safety and health hazards related to a home office environment.
- Could periodically travel to other office and operational sites.
- Prolonged periods of sitting at a desk and working on a computer.
- SelectQuote Core Values
- Service: We create positive customer experiences.
- Entrepreneurship: We create innovate & take risks.
- Leadership: We build & invest in high-performing teams.
- Empowerment: We embrace a changing environment.
- Courage: We challenge the status quo & drive continuous improvement.
- Teamwork: We help support & celebrate each other.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
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