Job Description
Role Description
The Provide Scheduling Coordinator is responsible for managing internal provider schedules to optimize clinician availability and ensure efficient operations. This role primarily focuses on internal calendar changes such as DTO, coverage adjustments, and scheduling gaps that impact clinical capacity and may coordinate with patient scheduling teams during high-volume periods, but is primarily focused on internal provider calendar management. The ideal candidate will thrive in a fast-paced telehealth environment and bring operational rigor to support clinical excellence, high provider utilization, and assuring we have capacity to meet patient demand.
What You Will Do
- Schedule Management
- Own the day-to-day execution of provider calendar changes—including DTO, shift swaps, and schedule adjustments—while ensuring alignment with internal policies and coverage and capacity requirements.
- Monitor schedules to identify gaps, overages, or misalignments based on clinical demand and Time to First Appointment SLAs.
- Maintain accurate scheduling records and audit internal changes to ensure consistency and compliance.
- Provider Communication & Support
- Serve as a key point of contact for providers regarding internal scheduling logistics.
- Coordinate with clinical leadership to plan and execute coverage during provider leave, onboarding, or offboarding.
- Ensure timely and clear communication with providers around scheduling expectations and update deadlines.
- Cross-Functional Collaboration
- Collaborate with Credentialing & Licensing and regional leaders to ensure calendar changes reflect licensure readiness and panel assignment requirements.
- Collaborate with Practice Operations to forecast resourcing needs during volume spikes or workforce changes.
- Support transition of care workflows by ensuring schedules are updated to reflect new clinician assignments.
- Process Improvement
- Recommend improvements to internal scheduling workflows to enhance efficiency and reduce disruption.
- Assist in testing and implementation of new scheduling tools, automations, or SOPs.
- Qualifications
- 2+ years of experience in scheduling for at least 15 clinicians, managing high-volume calendar requests, or working in healthcare operations or administrative coordination (telehealth startup experience preferred).
- Experience with scheduling platforms, EHR systems, or internal workflow tools (e.g., Jira, Asana, Salesforce).
- Excellent organizational and communication skills.
- High attention to detail and ability to manage multiple priorities.
- Proficiency in Google Sheets/Excel; ability to analyze and spot schedule gaps or utilization issues.
- Benefits
- Competitive salary and equity in a high growth start-up
- Comprehensive health benefits (medical, dental, vision)
- 401k program
- Flexible work schedules and paid time off
- Paid parental leave
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