Job Description
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Role Description
- This role involves supporting the Virtual Medical Team (VMT) in delivering high-quality, affordable care across the nation.
- Record, analyze, and monitor performance metrics to identify process and performance gaps across the VMT NP/PA organization
- Create intervention plans that address national, regional, and individual gaps
- Partner with Regional Virtual Medical Directors on quarterly priorities for new rollouts, making strategic trade-offs with business objectives
- Visualize and present data-driven insights with progress reports to senior leadership, serve as VMT Operations spokesperson to frontline teams
- Own national initiatives, including project plan management, leading cross-functional meetings, escalating roadblocks, and crafting communication strategies
- Independently manage complex databases of rosters, schedules, and medical licenses using advanced spreadsheet data analysis and automation
- Utilize patient demand forecasts to make both real-time and long-term staffing determinations for each region, state, and license type, and team
- Design provider schedules in partnership with the Workforce Management team and the Flex Labor Manager, balancing patient demand with provider experience
- Qualifications
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Experience with analytics tools, preferably with focus on forecasting and staffing
- Requirements
- 2+ years of Tableau or equivalent tools experience
- 2+ years of communicating with and presenting to executive and senior audiences experience
- Experience collaborating with healthcare leaders, including MD/DO, NP/PA, PharmD/RPh, and RN providers
- Experience managing teams across multiple locations and time zones, preferably with customer-facing teams and services
- Benefits
- Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans)
- EAP, Mental Health Support, Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off
- Parental leave
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