Job Description
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is a temporary remote opportunity available to candidates in WA, ID, OR, and UT. This role has the potential to become a Cambia Full-Time position (FTE), but this is not a commitment or guarantee of full-time employment with Cambia. • Starting pay range: $19.75 - $23.00/hour depending on experience and location. • This is a non-benefited role. • Upcoming start dates include December 8th, 2025. • As a Customer Service Professional (CSP), you will: • Act as the bridge between Cambia and those we serve, including members, providers, and other health care professionals. • Answer incoming calls on recorded lines, providing guidance and resources on benefits, claims, and eligibility. • Advocate for members and track down answers to tricky questions. • Provide excellent customer care and receive competitive pay, career growth opportunities, and flexible remote options. Qualifications • High school diploma or equivalent. • 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office, or similar industry with extensive customer contact; or equivalent combination of education and experience. • Proficient PC skills and ability to navigate multiple applications while on calls. • Ability to apply mathematical concepts and calculations. • Knowledge of medical terminology and coding (preferred). • Experience with AI tools and technologies to enhance productivity and decision-making in professional settings (highly desired). Requirements • Excellent multitasking skills under pressure. • Resilience, patience, and a positive attitude in the face of challenges. • Clear, concise, and empathetic demeanor while responding to inquiries and requests. • Proactive problem-solving skills and a knack for asking insightful questions to clarify callers’ needs. • Sound decision-making and flexibility in a fast-paced environment. • Willingness to learn and adapt to changes in products and regulations and integrate feedback to improve skills and capabilities. • Ability to handle sensitive and confidential information with discretion. • Equally comfortable collaborating with a team and working independently. Benefits • Competitive salary. • Generous benefits package (not applicable for this temporary position). • Flexible work options to help balance priorities in and outside of work. Company Description Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care. • We are committed to helping you succeed. • Participate in Cambia-supported outreach programs. • Connect with colleagues who share similar interests and backgrounds through our employee resource groups. • We are an Equal Opportunity employer dedicated to a drug and tobacco-free workplace. Apply tot his job