Job Description
Scalence L.L.C. is seeking an HR Specialist I (Spanish) to join their HRConnect team, focusing on providing exceptional customer experience in HR and Payroll support. The role involves handling customer inquiries, executing HR transactions, and supporting employee and manager self-service transactions. Responsibilities Answers general questions and redirects misplaced calls Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to answer employee and manager inquiries and resolving employee and manager HR transactions Guides HR Employee Self-Service and Manager Self-Service transactions Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed Inputs data into Workday to transact on customer requests Escalates Employee and Manager inquiries to Tier II Functional Specialists when specific, in-depth functional knowledge is required Documents all employee inquiries, issues, and transactions in case management tools as required Participates in continuous improvement workshops and projects as requested Participates in ad hoc projects as required Skills High School Diploma or GED Equivalent 1+ years' experience within Human Resources 1+ years' experience in customer service MUST be bi-lingual English/Spanish Excellent communication skills (live phone coverage, Fluent Spanish) General HR Knowledge (I-9 knowledge is a bonus) Workday/Service Now knowledge Ability to perform in a high case volume organization 1+ year experience in HR Strong customer service and interpersonal skills Familiar with HR service and processes as well as HRIS tools and systems Able to navigate computerized data entry systems and other relevant applications Able to follow standard procedures and processes Able to escalate issues timely to the right group Ability to handle confidential and sensitive information Company Overview In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience. It was founded in undefined, and is headquartered in Morristown, New Jersey, US, with a workforce of 501-1000 employees. Its website is