Job Description
14479– Human-Centered Design Consultant (ServiceNow) (onsite) – Juno Beach, FL
Start Date: ASAP
Type: Temporary Project
Estimated Duration: 12 months with possible extensions
Work Setting: 100% of the time at the Client’s site. No telecommuting or remote work. This is a non-negotiable requirement from the client.
Only candidates able to relocate as required should apply to avoid removal from future consideration.
Required:
- Availability to work 100% of the time at the Client’s site in Juno Beach, FL (required);
- Experience in Human-Centered Design (HCD) and ServiceNow projects.
- Experience in HCD methodologies such as design thinking, experience blueprinting, and insight synthesis.
- Experience with ServiceNow functionalities, workflows, and user experience best practices.
- Experience conducting usability testing and using research methods to validate designs.
- Experience with Figma.
Responsibilities:
- Lead and participate in experience benchmarking and usability testing to ensure ServiceNow solutions meet user needs.
- Conduct user and channel behavior analysis to inform design decisions.
- Perform qualitative and quantitative research to gather actionable insights.
- Develop personas and journey maps that reflect user needs and expectations.
- Identify and address challenges through root cause analysis.
- Collaborate on experience blueprinting and value modeling to enhance solution impact.
- Facilitate design thinking workshops and cocreation sessions with stakeholders
Why apply?
- Gain experience with one of the world's largest solar and wind energy providers, which last year briefly became the most valued U.S. energy company;
- Work with a great team of professionals and learn newest technologies and approaches;
- Enjoy our Client’s wonderful campus with top-notch facilities for work and recreation;
- Benefit from multiple projects extensions;
- Receive support and advice from Vitaver consultants who are already working at our Client’s site;
- Get extra cash by participating in Vitaver Successful Completion Bonus Program;
- Always get paid in full and on time.
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