Job Description
Insperity provides a comprehensive suite of HR solutions and is currently seeking a Human Resource Representative. This role involves partnering with clients and assisting Human Resource Specialists in developing and implementing HR performance management processes to improve client businesses.
Responsibilities
- Supports Middle Market Service Team by providing back-up support to Human Resource Specialists
- Provides support with complex projects such as handbook customization, policy development, job descriptions, performance appraisal systems, exit interviews, job competencies, hiring processes, compensation planning, and salary surveys to enhance productivity and reduce liability
- Makes recommendations utilizing knowledge from various human resource disciplines to address client needs and follows-up to ensure satisfaction
- Facilitates with oversight from (S)HRS and/or co-facilitates Liability Management Trainings, in a clear, concise and logical sequence at a level appropriate to the audience
- Participates in service team project assignments and/or client data analysis to identify needs and human resource solutions to improve client business operations
- Identifies and recommends Insperity services that positively impact clients’ work practices and results in their engagement and satisfaction
- Collaborates with internal departments to design customized client reports and communicate directly with clients. Makes recommendations for improving client service delivery
- Documents, reviews, and monitors tracking mechanisms of assigned clients to ensure timely delivery of HR service activities
- Provides reports of services delivered with internal partners and escalates complex issues as needed
- Shares in customer relationship accountability through service deliverables as defined in Key Areas of Responsibility
- Builds, maintains, and promotes effective, highly functional relationships with all internal customers
- Maintains knowledge of legal requirements related to day-to-day management of employees to reduce legal risks and ensure regulatory compliance in a multi-state environment
- Engages with internal support teams (e.g., Diversity, Equity, & Inclusion (DE&I) Services, Compensation Services, EEO Services, Payroll, Fair Labor Standards Act (FLSA) Administration, Background Screening, Benefits, and Leave Administration)
- With oversight from the (S)HRS, delivers HR policy guidance, interpretation, and best practice recommendations in alignment with employment laws
- Ensures all client and client-related interactions are properly and timely documented in the appropriate client management systems and databases
- Analyzes data and statistics for trends and patterns. Based on metrics and analysis, makes recommendations to internal HR team for client policies and activities to improve the organizational culture including suggestions to attract and hire qualified candidates, motivate and retain employees, address staffing issues, and to maintain legal compliance
- Understands Insperity and approved partner technologies and how to leverage these tools to generate client value
Skills
- One year of Human Resource Administrator, Coordinator or other HR specialty experience
- Alternative credentials such as HR certificates through HRCI or other accredited institutions may be considered in lieu of preferred experience and/or education
- Bachelor's Degree in Human Resources, Business Administration or a related field or equivalent work experience
- Associate Professional (aPHR) or Professional in Human Resources (PHR) and/or SHRM Certified Professional (SHRM-CP) certification
Benefits
- Generous paid time off
- Top-tier medical, dental and vision benefits
- Health & wellness support
- Paid volunteer hours
- Continuous learning programs
- Mentorship opportunities
- Ongoing training
Company Overview
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