Job Description
Humana hiring! The Inbound Contacts Representative is responsible for addressing incoming telephone, digital, or written inquiries in a high-volume healthcare Contact Center supporting primary care medical centers. This full-time role ensures accurate and timely processing of requests, including scheduling appointments, taking messages, and transferring calls.
Essential Functions...
Β Accurately process all requests and take appropriate actions such as scheduling appointments, taking messages, and transferring calls.
Β Resolve patient issues independently with a goal of first-call resolution.
Required Qualifications
Β Strong customer service skills with excellent written and oral communication.
Β Active listening skills with a high degree of empathy.
Β Ability to remain calm and helpful when dealing with upset patients.
Β Patient-centric mindset and urgency in solving patient requests.
Β Knowledge of basic help desk software, computer software, and Microsoft Office applications (Word, Excel, Outlook).
Preferred Qualifications
Β Bilingual in English and Spanish (read, write, speak).
Β Minimum of one year of experience in an inbound customer service call center.
Β High school diploma or equivalent.
Β Ability to handle high call volume and multitask while providing exceptional customer experience.
Β Experience with E-Clinical Works or other electronic medical records systems (Epic, Athena Health, NextGen).
Β Familiarity with virtual contact center solutions (8Γ8, Genesys, Ring Central, Five/9, etc.).
Β Knowledge and adherence to HIPAA.
Work Hours
Β Scheduled Weekly Hours: 40
Work-At-Home Requirements
Β Internet service must meet a minimum download speed of 25 Mbps and an upload speed of 10 Mbps.
Β Approved satellite, cellular, and microwave connections may be used.
Β Employees in California, Illinois, Montana, or South Dakota will receive a bi-weekly payment for internet expenses.
Β Humana provides necessary telephone equipment.
Β Work from a dedicated, interruption-free space to protect member PHI/HIPAA information.
Benefits
Humana offers a comprehensive benefits package to promote the health and well-being of employees and their families, including:
Β Health benefits effective from day one
Β Paid time off, holidays, volunteer time, and jury duty pay
Β Recognition pay
Β 401(k) retirement savings plan with employer match
Β Tuition assistance
Β Scholarships for eligible dependents
Β Parental and caregiver leave
Β Employee charity matching program
Β Network Resource Groups (NRGs)
Β Career development opportunities
Compensation
Β Scheduled Weekly Hours: 40
Β Pay Range: $34,500 Β $47,400 per year (based on location, skills, knowledge, experience, education, certifications, etc
Apply Now