Hybrid Customer Service Specialist, I

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Carrington Holding Company, LLC is seeking a Customer Service Specialist I to join their team. This entry-level position is responsible for providing excellent customer service by handling inbound and outbound calls regarding mortgage loans, resolving customer issues, and ensuring compliance with company policies and regulations.

Responsibilities

Answer least complex incoming calls, via an Automated Call Distribution system (ACD), from borrowers and third parties with inquiries about existing mortgage loans
Deliver accurate and timely information to callers in a courteous and professional manner, striving for first-call resolution whenever feasible and in compliance with all applicable regulations
Refer more complex or complicated calls to qualified team member
Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email or phone contact with supporting departments
Track, follow-up and complete customer call backs to ensure inquiry resolution
Collect payments whenever necessary and appropriate
Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system
Perform other duties as assigned

Skills

Required to be fully bilingual English/Spanish
High school diploma or equivalent work experience
Customer service/call center experience preferred, but not required
Banking, Mortgage/Loan Servicing industry experience preferred, but not required

Benefits

Comprehensive healthcare plans for you and your family.
Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
Customized training programs to help you advance your career.
Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
Educational Reimbursement.
Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.

Company Overview

Carrington Holding Company, LLC is a financial service provider for mortgages, asset management, real estate. It was founded in 2003, and is headquartered in Aliso Viejo, California, USA, with a workforce of 1001-5000 employees. Its website is http://carringtonhc.com/.

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