Job Description
About the position
- Responsibilities
- Ensure continuity of care for consumers during the evening shift.
- Develop and maintain relationships with staff and families.
- Act as a liaison between Support Coordinating Organizations, Behavior Specialists, and external stakeholders.
- Familiarize with Charting the LifeCourse and various support programs.
- Manage clock-ins and clock-outs for staff.
- Schedule and reach out to families regarding attendance issues.
- Contact staff about attendance concerns.
- Coordinate between Recruitment and Program Coordination departments.
- Hold weekly information sessions in the evenings.
- Review progress notes and provide staff updates.
- Lead DSP meetings to discuss progress and concerns.
- Reach out to families for staffing updates and follow up on applications.
- Conduct monthly virtual wellness checks with families and individuals.
- Provide progress regarding supports and obtain feedback from families.
- Conduct monthly progress check-ins with staff.
- Requirements
- High school diploma and three to five years of related experience required.
- Bachelor's degree preferred.
- Must pass a criminal background check and health screening.
- Maintain a valid driver's license.
- Good communication skills (verbal and written).
- Interpersonal and organizational skills required.
- Ability to monitor and assess personal performance and that of others.
- Knowledge of the healthcare industry as it relates to support qualifications.
- Experience with caseload management, typing, reading, and writing.
- Ability to motivate staff and resolve tasks positively.
- Nice-to-haves
- Experience in scheduling (1 year preferred).
- Experience managing caseloads (1 year preferred).
- Experience with IDS Waiver & ODP (1 year preferred).
- Experience developing relationships with families (1 year preferred).
- Experience working directly with staff (1 year preferred).
- Experience training staff (1 year preferred).
- Experience working with adults with special needs (1 year preferred).
- Experience in a startup company (1 year preferred).
- Experience with virtual communication and professional emails (1 year preferred).
- Experience making and receiving inbound and outbound calls (1 year preferred).
- Benefits
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Retirement plan
- Vision insurance
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