Job Description
- *Join our dynamic team at careerzynith as a Part Time Customer Care Advisor-30 Hrs P/W!**
Are you a skilled communicator with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy working with people from diverse backgrounds? If so, we have an exciting opportunity for you to join our team as a Part Time Customer Care Advisor-30 Hrs P/W at careerzynith!
- *About careerzynith**
careerzynith is a rapidly growing 5-star warranty business that is revolutionizing the industry with its commitment to quality and passion. As a leading provider of motor warranties in the UK, we are dedicated to delivering exceptional customer experiences and building long-lasting relationships with our clients. Our team is passionate about shaking up standards and leading the market by example.
- *The Role**
As a Part Time Customer Care Advisor-30 Hrs P/W at careerzynith, you will play a vital role in assisting customers calling from Jamaica with potential warranty claims. Your main tasks will include:
- Dealing with incoming calls and providing exceptional customer service
- Taking details accurately and communicating effectively with customers to ensure clarity and understanding
- Processing incoming and outgoing emails
- Some computer-based administration
- Maintaining a high level of product knowledge
- *Key Responsibilities**
- Provide exceptional customer service over the phone, responding to customer inquiries and resolving issues in a timely and professional manner
- Take accurate details from customers and communicate effectively to ensure clarity and understanding
- Process incoming and outgoing emails, responding to customer queries and requests
- Perform some computer-based administration tasks, such as data entry and record-keeping
- Maintain a high level of product knowledge to provide accurate information to customers
- *Skills and Qualifications**
- Experienced in customer service, with a strong track record of delivering exceptional customer experiences
- Excellent telephone manner, with the ability to engage with customers and ensure a positive experience
- Basic knowledge of Motor Vehicle parts is preferred
- Experience of working with the Microsoft Office suite (Outlook, MS Word, MS Excel)
- Familiarity with or knowledge of Patois (Jamaican Dialect) could be beneficial
- Effective verbal and written communication skills to interact with customers
- Attention to detail and ability to work under own supervision
- Ability to take direction and work as part of a team
- Good sense of humour and ability to work in a fast-paced environment
- *Working Hours**
- Winter working hours: Monday to Friday, 4:30pm-10:30pm
- Summer working hours: Monday to Friday, 5:30pm-11:30pm
- *Benefits**
- Competitive salary
- 25 days holiday plus Jamaican Public Holidays
- Company events
- Company pension
- Sick pay
- Work from home
- Opportunity to work with a rapidly growing 5-star warranty business
- *Location**
- Remote working arrangement, with the ability to work from home
- Reporting to our Customer Care Director, based in our Leeds office
- *How to Apply**
If you believe you have what it takes to join our dynamic team as a Part Time Customer Care Advisor-30 Hrs P/W at careerzynith, submit your application without delay. We are keen to hear from talented candidates like you.
- *Apply Now**
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- *About careerzynith**
careerzynith is a rapidly growing 5-star warranty business that is revolutionizing the industry with its commitment to quality and passion. As a leading provider of motor warranties in the UK, we are dedicated to delivering exceptional customer experiences and building long-lasting relationships with our clients. Our team is passionate about shaking up standards and leading the market by example.
- *Our Culture**
At careerzynith, we value our employees and strive to create a positive and inclusive work environment. We believe in recognizing and rewarding our team members for their hard work and dedication, and we offer a range of benefits and perks to support their well-being and career growth.
- *Our Values**
- Quality: We are committed to delivering exceptional quality in everything we do.
- Passion: We are passionate about shaking up standards and leading the market by example.
- Customer Focus: We are dedicated to delivering exceptional customer experiences and building long-lasting relationships with our clients.
- Teamwork: We believe in working together as a team to achieve our goals and objectives.
- Innovation: We are committed to innovation and continuous improvement, always looking for new and better ways to do things.
- *Join Our Team**
If you share our values and are passionate about delivering exceptional customer experiences, we would love to hear from you. Submit your application today and join our dynamic team as a Part Time Customer Care Advisor-30 Hrs P/W at careerzynith!
Apply for this job