Immediate Hiring: Service Center Technician

Key Job Details:

• Location: Remote
• Start Date: Immediate openings available
• Compensation: a competitive salary
• Position: Service Center Technician
• Company: Workwarp

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The Service Center Technician role at Mercy involves providing technical support to customers, resolving issues, and ensuring the effectiveness of the desktop computing environment. This position operates on a night shift schedule and can be performed remotely, focusing on fulfilling customer requests and managing incidents in a timely manner.

Responsibilities
• Fulfill customer requests and resolve technical issues.
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• Respond to customer questions to ensure ongoing effectiveness of the desktop computing environment.
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• Manage events, service requests, incidents, and problems.
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• Provision access and contribute to continual service improvement.

Requirements
• Minimum of one (1) year experience in a Level 1 end-user support role.
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• High School Diploma and technical vocational training or equivalent work experience.
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• Ability to troubleshoot and resolve technical issues.
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• Fundamental understanding of end user computing in an enterprise environment (Windows 10, Active Directory, VPN, Citrix, etc.).
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• Ability to multitask between speaking with a customer and documenting a ticket.
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• Knowledge of standard business desktop software, OS, and hardware.
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• Good communication skills, both verbal and written.

Nice-to-haves
• Understanding of IT Service Management.
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• Service Desk or call center experience in an inbound call environment.
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• Healthcare experience.

Benefits
• Day-one comprehensive health coverage
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• Vision and dental coverage
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• Paid Time Off (PTO)
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• Tuition reimbursement
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• Employer-matched retirement funds Apply Job!

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