Job Description
Implementation and Training Specialist (MST)
- We're onboarding new clients *all the time*, and we're looking for a rockstar to help us get those clients in the door accurately and on-time. If you have experience with project management, training, and/or support, then we'd love to talk with you!
- Location: Remote. That said, due to some business considerations, you must be physically located in Georgia, North Carolina, Colorado, or Tennessee.
- Working Hours: After initial onboarding and training, this position will work Monday-Friday, 8:30AM-5:00PM ***MOUNTAIN STANDARD TIME*** (i.e. 10:30AM-7:00PM EST).
- Job Responsibilities
- Project manages customer implementations
- Performs customer training via Zoom video call (as part of initial implementation and as-needed, if appropriate)
- Assists with customer support ticket requests (related to implementations or otherwise)
- Engages with customers through chat, email, Zoom video call, phone, or carrier pigeon as needed to work with clients
- Builds customer-facing documentation as-needed to address common customer support requests
- ... and other duties as needed by the business
- Necessary Qualifications and Skills
- Bachelor's degree. Or demonstrated successful professional experience in a similar job role.
- Excellent customer service
- Excellent communication skills
- Excellent project management skills
- On-site property management industry experience
- 50+ WPM typing speed (there will be a test)
- Compensation
- Salary: $31.00/hr-$33.00/hr commensurate with experience and expertise
- Bonus: On years when Courtesy Connection pays a bonus (we have every year to-date), then this position will be eligible for an annual bonus
What Makes a Fantastic Employee Fit at Courtesy Connection
- We're fanatics about customer service, working hard, and working smart. We're growing like crazy, and it's a fun time to be here. If you've worked at a successful startup before,then you probably are familiar with the feeling. That said, we're passionate about:
- Doing Right: We will do whatever it takes to do right by our customers (and employees).
- Creating Value: We're driven to solve real problems for our customers. It's critical that we be creating value for our customers.
- Having Fun: We have the best answering service platform on the market, and we'll only continue to improve. We have fun doing what we do.
How to Apply
Send us your resume and/or link to your LinkedIn profile at [email protected]. No recruiters, please. Thank you!
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