Job Description
Brellium is a health-tech company focused on improving the standard of care across the U.S. healthcare system through AI-powered technology. As an Implementation Associate, you will support the deployment of compliance technology to healthcare organizations, managing project steps and ensuring successful implementation for ABA and behavioral health customers.
Responsibilities
- Communicate clearly and professionally with customer project leads throughout every deployment, from kickoff through go-live
- Set clear expectations with customers about process, timelines, and what's needed from them — so there are no surprises and trust builds naturally
- Maintain a positive, reassuring presence with customers through technical challenges, delays, and moments of ambiguity — because your composure directly shapes their confidence in Brellium
- Review and action Sales handovers effectively for your book of ABA and behavioral health customers, ensuring nothing gets lost between the sale and the first kickoff call
- Understand time-to-value and go-live metrics — why they matter to the business, what drives them, and how your work directly affects them
- Follow project plans with discipline and communicate status proactively — your teammates and customers should never have to ask where things stand
- Escalate scope changes, timeline risks, and customer concerns to senior team members before they become missed commitments
- Accurately track deployment milestones, configurations, and exceptions in HubSpot and Linear without gaps or delayed entries
- Complete deployment documentation accurately and on time
- Follow deployment playbooks while staying attentive to each customer's specific context, constraints, and clinical workflows — recognizing that a go-live is the foundation of long-term customer success, not just a task to complete
- Learn EMR integration fundamentals and the data flow requirements between customer systems and Brellium
- Leverage internal technology to build the foundation of Customers’ Brellium environments — ensuring we’re meeting requirements and delivering solutions that are accurate and effective
- Document customer-specific configurations and exceptions with precision so that the Customer Success team inherits a complete, accurate picture at handoff
- Shadow more complex, non-standard or enterprise implementations to build your understanding of edge cases and specialty-specific nuances before you encounter them independently
- Build working knowledge of Brellium's full platform — chart auditing, coding review, and workflow configuration — through structured onboarding, internal training, and active shadowing of complex / enterprise deployments owned by Implementation Managers
- Develop foundational understanding of compliance requirements and documentation standards across Brellium's core specialties, with a particular focus on ABA and behavioral health
Skills
- 0–2 years of experience in implementation, project coordination, customer success, or a related operational or customer-facing role
- Strong organizational skills and attention to detail — you can track multiple workstreams simultaneously and nothing falls through the cracks
- Clear, professional written and verbal communication — you're comfortable running customer calls and writing customer-facing project updates
- A genuine drive to build expertise quickly — you don't need to know healthcare compliance on day one, but you need to be motivated to master it
- A collaborative, team-first mindset — you take pride in being a reliable, unblocking force for the people around you
- Comfortable working in a fast-paced, early-stage environment where processes are still evolving
- Based in New York City; Brellium works in-person from our Flatiron office
- Healthcare technology, consulting or customer management experience
- Familiarity with EMR or EHR systems
- Experience using HubSpot, Linear, or similar CRM and project management tools
Benefits
- 401(k) Retirement Savings Plan
- Equity Compensation
- Dinner Provided via DoorDash & stocked kitchen for NY employees
- Medical, Dental, and Vision coverage coverage of up to 100% premiums for you and your family
- HSA / FSA
- 11 paid holidays each year
- Unlimited PTO
- Training and professional development
- Hybrid Work Schedule (4 days onsite, 3 if located > 1 hour away)
Company Overview
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