Job Description
- Job Description:
- Manages all sales, service and execution support for new and ongoing complex C&IB client relationships
- Leads staff to achieve relevant KPI's and requirements
- Monitors and oversees all activities involved with support of sales, service and execution
- Recommends improvements and connects strategy to business outcomes to drive desired client experience
- Provides reports on performance to leadership
- Participates in establishing and ensuring compliance with internal policies and procedures
- Manages complex client exceptions and escalations
- Manages and maintains relationships with internal/external service partners
- Manages, aligns, and oversees the development of the client solutions team which may include supervisors and individual contributors
- Requirements:
- 5+ years of industry-relevant experience
- At least 3 years of prior management experience
- Business Decisions
- Client Counseling
- Client Relationship Building
- Competitive Advantages
- Customer Experience (CX)
- Personal Initiative
- Relationship Management
- Results-Oriented Competencies
- Customer Relationship Management Applications
- Customer Support Policies
- Standards and Procedures
- Decision Making and Critical Thinking
- Effective Communications
- Problem Management Process
- Process Management
- Sales Support and Administration
- Benefits:
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service
Apply Now
Apply Now