Job Description
Role: Infor AS Application Support Analyst
Location: Remote - Boston, MA
Long Term Contract - W2/C2C
Job Summary: We are seeking an experienced and detail-oriented Infor AS Application Support Analyst to provide hands-on support for our Infor AS ERP environment. The ideal candidate will have a strong functional and technical understanding of Infor AS (formerly known as Infor ERP System21/Aurora), with the ability to troubleshoot system issues, assist end-users, and collaborate with business and IT teams to optimize system performance and functionality.
- Key Responsibilities:
- Provide day-to-day functional and technical support for Infor AS ERP applications across Finance, Distribution, and Manufacturing modules.
- Troubleshoot and resolve issues related to system performance, data discrepancies, and user-reported errors.
- Support business users by analyzing incidents, providing solutions, or escalating to appropriate teams/vendors.
- Collaborate with internal teams to support integration with third-party applications and tools.
- Monitor and manage batch jobs, interface errors, and system logs.
- Assist in testing, patching, and deployment of updates and enhancements.
- Maintain documentation for system configurations, standard operating procedures, and issue resolution.
- Provide end-user training and guidance on system usage and best practices. Required Qualifications:
- Overall IT Experience: 9-12+ Years
- 5+ years of experience supporting Infor AS/Infor System21 ERP system.
- Strong understanding of core modules - Finance, Inventory, Procurement, and Manufacturing.
- Experience in user support, system troubleshooting, root cause analysis, and resolution.
- Basic understanding of RPG, CL programming, or IBM iSeries/AS400 environment.
- Knowledge of data extraction, report generation, and analysis.
- Excellent communication skills and ability to work closely with business stakeholders. Preferred Skills:
- Prior experience with Infor upgrades, patches, or module implementations.
- Familiarity with EDI, third-party integrations, or custom enhancements in Infor AS.
- Basic SQL/querying skills for data analysis and reporting.
- ITIL or similar certification in support best practices is a plus. To Apply :: You may share resume along with below details to [email protected]
- Full Name:
- Current Location:
- Work Authorization / Visa-Type:
- Expected hourly Rate (W2/C2C):
- Willing to relocate/travel: (Y/N) ?
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