Job Description
About the role
As a Senior Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers.
Please note that this is a temporary opportunity with the possibility to convert full-time in 6 months.
Location: Deerfield, Illinois, United States
Hourly compensation range: $26–$35 USD
What you’ll be doing
- Provide IT & End User support (EUS)
- Assist users with raising Helix tickets or work orders
- Provide JML support for provisioning/recovering EUS assets and accessories locally in the Deerfield, IL office
- Deliver IT Induction for new joiners locally in the Deerfield, IL office
- Provide EUS & IT asset collection, maintenance, storage, provisioning, and inventory support locally
- Maintain laptop stock at optimum levels for the JML process in conjunction with the IT team
- Provide white‑glove EUC support for onsite users
- Create Helix tickets for IT support on behalf of VIP users and provide necessary assistance and guidance
- Assist users with IT issue resolution in conjunction with IT teams
- Track and maintain laptops and accessories provided to users
- Create and maintain Helix KEDB knowledge articles specific to the local site and user needs for faster resolution
What you have
- 7 years’ experience in IT Service environment.
- Experience with ticketing systems such as Helix.
- You must be authorized to work in the United States.
Bonus points
- BA or equivalent technical school degree preferred or equivalent experience, industry certifications a plus.
- Helix experience.
- Hardware break-fix assistance
- PC imaging processes and procedures
- Troubleshooting
- Mobile phone support
- Audio Visual support
What you can expect
There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.
About us
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us
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