Job Description
The Inside Sales Associate is responsible for understanding customer needs and offering appropriate solutions to support account growth. This position follows a defined customer experience methodology and relies on contact center technology to manage a high volume of inbound and outbound interactions while developing sales and service capabilities. Responsibilities • Listen to customers to determine needs and resolve issues effectively. • Use internal systems and technology to perform accurate account management tasks.
• Identify upsell and cross-sell opportunities and apply sales techniques to grow accounts. • Explain products and processes clearly to customers to help them make informed decisions. • Strive for first-call resolution through strong problem-solving and call-handling skills. • Conduct needs assessments and recommend solutions aligned with customer goals. • Maintain ongoing client relationships through follow-up and continued support. • Handle multiple accounts and balance inbound requests with outbound outreach.
Requirements • Dependable and willing to learn new skills. • Enjoy interacting with people and helping resolve their concerns. • Motivated by commission plans and periodic performance contests. • Professional verbal and written communication and customer service skills. • High school diploma or equivalent; college students, interns, and recent graduates are welcome to apply. • Ability to learn customer service software quickly and proficiency with basic PC tasks. • Comfortable multitasking in a fast-paced environment.
• Minimum age of 18 years. • Ability to obtain a life and health insurance license. Compensation and incentives include flexible scheduling, a commission-based structure with performance bonuses, opportunities for professional development and training, and health and wellness benefits. Apply tot his job