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Responds to and resolves customer inquiries, complaints, and issues.
Coordinates opportunities and strategies with other team members.
Maintains knowledge of UPS products and services to develop appropriate sales solutions. Reviews customer shipping practices to ensure contractual compliance. Determines customer discounts and writes new contracts. Educates customers on UPS’s service channels to expedite problem resolution. Provides compelling value proposals to potential and existing customers
UPS is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.