Job Description
Position Summary:
We are seeking an Instructional Designer & Content Creator to design, develop, and maintain engaging training content that supports our franchise-based quick service restaurant (QSR) business. This role blends instructional design, content creation, and visual storytelling to deliver high-impact learning experiences for restaurant teams, managers, and corporate partners.
The ideal candidate is equally comfortable building e-learning modules and classroom-based training, updating and improving existing materials, and creating visually compelling guides, job aids, and toolkits that work in fast-paced, operational environments.
Essential Duties and Responsibilities include but are not limited to the following. Other duties will be assigned to meet business needs.
- Instructional Design & Content Development
- Design and develop blended learning solutions, including E-learning modules (LMS-based), Instructor-led classroom training and Virtual training materials.
- Translate operational, compliance, and leadership topics into clear, engaging, and actionable learning experiences.
- Apply adult learning principles to ensure content is practical and easy to apply on the job.
- Content Creation & Material Updates
- Create and maintain training materials such as Training guides and facilitator manuals, Participant workbooks and job aids, Playbooks, quick-reference tools, and SOP-based learning content
- Review and update existing training content to ensure accuracy, consistency, and alignment with current operations, brand standards, and systems.
- Adapt content for multiple audiences (restaurant team members, managers, franchisees, corporate partners).
- Visual & Graphic Design
- Design visually engaging materials using brand-aligned graphics, layouts, and templates.
- Create infographics, diagrams, icons, and visual workflows that simplify complex concepts.
- Ensure materials are easy to use in a restaurant environment.
- Franchise & Field Enablement
- Design training that supports franchise scalability, consistency, and ease of deployment.
- Collaborate with Operations, HR, Training, and Franchise teams to ensure content reflects real-world restaurant workflows.
- Incorporate feedback from the field to continuously improve training effectiveness.
- Project & Stakeholder Collaboration
- Manage multiple projects simultaneously while meeting deadlines.
- Partner with subject matter experts to gather content and validate accuracy.
- Maintain organized version control and documentation for all training materials.
Qualifications
- Required Skills
- 3–6+ years of experience in instructional design, learning experience design, or training content development.
- Experience creating both e-learning and instructor-led/classroom training materials.
- Strong graphic design skills with experience creating polished, professional learning materials.
- Proficiency with tools including Adobe Creative Suite (InDesign, Illustrator, Photoshop) or equivalent and Microsoft Office Suite.
- Ability to simplify complex information and make it accessible to frontline learners.
- Strong writing, editing, and storytelling skills.
- Preferred Skills
- Facilitation experience
- Experience in a franchise, retail, hospitality, or quick service restaurant (QSR) environment.
- Familiarity with LMS platforms and learning content deployment.
- Experience designing training for frontline employees and people managers.
- Basic video editing or multimedia experience is a plus.
Salary Range: $102,000 - $143,000 per year dependent on experience and qualifications
Benefits Information: Health, Dental, Vision, and 401(K) offered
Pay: $102,000.00 - $143,000.00 per year
- Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Location:
- Tinton Falls, NJ 07724 (Preferred)
Work Location: In person
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