Job Description
About the position
- Responsibilities
- Responding to and resolving customer service inquiries via phone, email, and CRM channels.
- Preparing certificates of insurance and processing changes requested by customers.
- Updating Salesforce CRM system with customer and policy information.
- Making outbound calls to existing customers to solicit policy renewals.
- Picking up overflow calls from the sales desk and taking messages.
- Requirements
- High School Degree or equivalent required, College Education Preferred.
- Property and Casualty Insurance License is a must.
- 1 year of experience in Call Center or related field.
- 1 year of experience in P&C Insurance Account Management.
- Nice-to-haves
- Experience in outbound sales and telemarketing.
- Strong communication skills, both written and verbal.
- Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Work from home
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