Job Description
Summary
Strategic Services Director, AT&T, is a leader for our AT&T/ACC operations, one who will elevate our partner experience (from opportunity to implementation), one who is driven by improving processes and outcomes, and one who will dynamically navigate the ATT/ACC ecosystem on behalf of Intelisys. This leader is responsible for end-to-end AT&T/ACC operational execution across the partner lifecycle. This role leads a dedicated, multi-functional Partner Success team responsible for pricing strategy execution, complex quoting, order management and project management for end-customers on behalf of Intelisys partners.
The Strategic Services Director, AT&T, partners closely with Sales, Supplier Business Development, Commissions, and the rest of the Partner Success team to ensure scalable, efficient, and partner-centric operations while driving revenue growth, margin optimization, and exceptional partner outcomes. Deep working knowledge of AT&T/ACC business systems, tools, B2B products, and operations is required.
Key Responsibilities
- Partner Lifecycle Leadership
- Own and optimize the full partner lifecycle from opportunity through implementation and handoff through to ongoing support
- Lead and develop a team responsible for:
- AT&T/ACC pricing and quoting
- Order entry, order accuracy, and order flow
- Project management and service implementation
- Escalation assistance as required
- Ensure seamless coordination across lifecycle stages to minimize cycle times, reduce fallout, and improve partner experience
- Strategic & Operational Execution
- Collaborate with Director of Operational Excellence and Data teams to drive operational rigor, standardization, and continuous improvement across pricing, quoting, ordering, and implementation
- Adhere to and monitor KPIs related to SLAs, quality, and partner experience
- Identify operational risks and proactively implement mitigation strategies
- Cross-Functional Partnership
- Collaborate with Supplier Business Development team on strategy to build scalable operational processes and governance
- Serve as a strategic partner to sales team to drive pipeline and revenue growth
- Systems, Tools & Process Ownership
- Leverage and optimize AT&T/ACC systems and tools, as necessary, including but not limited to:
- CRM
- Pricing and quoting tools
- Order management and provisioning platforms
- Project management and implementation systems
- Ensure data accuracy, reporting integrity, SLA achievement and process compliance
- Talent & Leadership
- Build, mentor, and retain high-performing operational teams
- Foster a culture of positive team dynamics, service, accountability, partner-centricity, and continuous improvement
- Required Qualifications
- Bachelor’s degree or equivalent experience; MBA or advanced degree preferred
- 10+ years of progressive experience in B2B operations, sales operations, or customer lifecycle management within AT&T/ACC or a comparable telecommunications environment
- 5+ years of people leadership experience managing multi-disciplinary teams
- Demonstrated expertise with AT&T/ACC B2B products, including:
- Connectivity (MPLS, DIA, Ethernet, SD-WAN)
- Mobility and IoT solutions
- Cloud, security, and managed services offerings
- Deep hands-on experience with AT&T/ACC systems and tools used for pricing, quoting, ordering, and implementation
- Proven ability to manage cross-functional teams
- Preferred Qualifications
- Experience supporting large enterprise or strategic accounts
- Background in operational transformation or large-scale process improvement initiatives
- Strong executive communication skills with the ability to influence senior stakeholders
- Lean, Six Sigma, or similar operational excellence training
- Key Competencies
- Strategic thinking with strong execution discipline
- Partner-centric mindset in a B2B environment
- Data-driven decision making
- Cross-functional leadership and influence
- Change management and organizational leadership
ScanSource, Inc. is an Equal Opportunity Employer
EOE/M/F
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Apply tot his job
Apply To this Job