IT Customer Service Analyst

Job Description: • Provide remote Level 2 technical support to CVS Health Colleagues and Clients • Analyze, diagnose, and implement fixes remotely • Handle high priority, high visibility business critical outages and escalations • Provide guidance and aid in the development of Level 1 Helpdesk agents • Collaborate with Leadership, Support teams, and Colleagues Requirements: • 3+ years of experience with customer support and internal business operations • 3 or more years of management and or supervisory experience coaching, training and developing of staff • Excellent verbal and written communication skills • Ability to be a self-starter and perform tasks within tight time constraints • Excellent customer support skills • Verifiable High School diploma or GED or equivalent experience required Benefits: • Affordable medical plan options • 401(k) plan (including matching company contributions) • Employee stock purchase plan • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs • Confidential counseling and financial coaching • Paid time off • Flexible work schedules • Family leave • Dependent care resources • Colleague assistance programs • Tuition assistance • Retiree medical access Apply tot his job

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