IT Operations Manager (Remote/Hybrid Option)

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

About the position

The IT Operations Manager plays a crucial role in supporting and assisting the IT Management team and the entire IT department. This position has a broad scope of responsibilities including supporting the overall business operations of the IT department, coordination of projects, managing SLAs, onboarding oversight, policy updates, vendor oversight, business continuity management, etc. in a rapidly changing, fast-paced IT environment. The IT Operations Manager must be tech-savvy, able to triage and multitask multiple projects simultaneously, communicate effectively with stakeholders and possess exceptional customer service abilities while supporting the IT business operations effectively.

Collaborate with IT leadership to develop operational strategies that align with the company's overall vision and goals.
Lead departmental communications efforts (all-IT calls and events, training awareness, etc.) to ensure information is being distributed and shared across the department timely.
Track key performance indicators (KPIs), analyze data to identify trends, and make data-driven decisions to improve operational performance.
Recruiting, onboarding, training, guiding where needed and assisting with performance evaluations where necessary.
Work with third-party vendors to procure and maintain IT equipment, services while also maintaining vendor oversight and monitoring of SLAs.
Ensure the reliability and security of IT systems, protecting the organization from potential threats by conducting internal audits of IT systems.
Assess and recommend new technologies that can improve the organization's IT capabilities.
Assist in the development and management of the IT budget, ensuring cost-effective use of resources.
Establish, review and modify IT policies and procedures to ensure compliance with industry standards and regulatory requirements.
Oversee the maintenance and testing of the company's disaster recovery plan and the IT portion of the business continuity plan.
Provide regular updates to IT management on operational performance through data analysis and reporting.
Provide support to the IT Management team on an as-needed basis.
Perform other duties as assigned.

Bachelor's degree in relevant fields such as Computer Science, Information Technology, Business Management, or Information Systems.
2+ years of IT operational experience (preferably in a healthcare setting).
Strong understanding of project management.
Exceptional communication skills and ability to collaborate effectively with interdisciplinary teams.

Master's degree in a relevant field such as Computer Science, Information Technology, Business Management or Information Systems.
5+ years' IT operational experience within the healthcare industry.
ITIL, PMP, and/or CISSP certifications.