Job Description
About the position The IT Software Applications Support position will be responsible for supporting the day-to-day operations of the IT software applications. This role involves monitoring software application system performance, troubleshooting issues, and ensuring the smooth operation of IT software applications & services. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a commitment to providing high-quality support. Responsibilities • Ensure availability and performance of high-volume software applications (24/7/365). • Perform daily administrative tasks such as working with daily check lists and creating turnover reports. • Support all operational aspects of the Zelis payment software applications system, inclusive of monitoring the system to ensure accurate file import and export. • Troubleshoot files that error out and other production related issues; escalate time-sensitive solutions as needed. • Monitor the status of daily software Production schedules to achieve on-time, quality completion of shift processing. • Collaborate with IT Operations Support Engineers for creation of reports and files for disbursement to business partners. • Communicate with clients and channel partners for software production resolution/ticket closure. • Continually monitor and maintain security measures of software applications. • Maintain awareness of and ensure adherence to Zelis standards regarding privacy. • Build strong, trusting team relationships within the Operations Department and across the organization, System Support, Development Support, DBA/SQL, Client Services and Quality Assurance to maintain client satisfaction. • Ensure seamless software application system operations; inclusive of backend processing, payment routing, and processing and security measures. • Work on assignments that are complex in nature in which judgment and initiative are required to resolve problems and make recommendations. • Assist in reconfiguring software Production processes when primary components fail. • Perform Automic and other code promotions. • Participate in Maintenance/Release activities; develop maintenance windows, bring Software Applications up and down; perform release verification; maintain internal/external notifications throughout. • Help to enforce standard policies and procedures. • Assist with ensuring production documents are complete, current and stored appropriately. • Assist in training other Operations Analysts regarding standard operating procedures, internal applications, and project knowledge. Requirements • 1+ years' experience monitoring and troubleshooting payment/transaction-based software applications. • Read & understand SQL queries. • Create scripts in the shell of the operating system. • Experience working in a Microsoft environment: Windows, Azure, MSSQL. • Analytical skills as they relate to data identification and mapping. • Transmission protocols experience including FTP and SFTP. • Build basic SQL queries. • Healthcare and/or Payments experience a plus. • Workload automation and scheduling tools such as Automic or other similar. • Basic knowledge of C#. • Jira tracking. Apply tot his job