Job Description
- Job Description:
- Provide IT support through voice and chat channels
- Troubleshoot and resolve issues related to Helpdesk/Troubleshooting, Active Directory (AD), and Domain Name Systems (DNS)
- Manage Windows Servers and utilize ConnectWise or other ticketing systems
- Handle user creation/termination and application installations
- Set up printers and resolve internet down issues
- Configure and troubleshoot Office 365 and Office suite applications
- Handle VIP ticket requests and priority user support
- Recover and restore files (both locally and in cloud-based systems)
- Respond to single user compromised email accounts
- Set up drive mapping and access to network resources
- Respond to and troubleshoot site-wide Wi-Fi and network outages
- Requirements:
- At least 2 years of hands-on experience in an IT support role
- Strong working knowledge of Windows environments, including Active Directory, DNS, Windows Servers, Office 365, basic networking, and common end-user systems
- Comfortable diagnosing and resolving a wide range of IT issues across desktops, servers, and network-related problems
- Able to provide clear, professional support over voice and chat, including assisting VIP or priority users when needed
- Careful and accurate when handling user access, drive mapping, system changes, and routine updates
- Benefits:
- 100% work-from-home flexibility
- Preset salary growth
- Weekly salary payments
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